Privacy Policy

1. Introduction

Crown City Executive Concierge LLC ("Company," "we," "our," or "us") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our concierge services.

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and, where applicable, the General Data Protection Regulation (GDPR). By using our Services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@crowncityexec.com.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or inquiry on our website
• Engage our concierge services and establish a client profile
• Communicate with us by phone, email, or other means
• Make payments for services rendered
• Provide feedback, testimonials, or reviews

This information may include:

• Identity Data: Full name, date of birth, government-issued identification numbers (where required for travel or security services)
• Contact Data: Email address, phone number, mailing address, billing address
• Financial Data: Payment card details, bank account information (processed securely through third-party payment processors)
• Preference Data: Dietary restrictions, travel preferences, lifestyle preferences, accommodation preferences, personal interests
• Travel Data: Passport information, travel itineraries, visa details (where applicable)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website or search terms used to find our site
• Device identifiers and cookie data

2.3 Information from Third Parties

We may receive information about you from third-party sources, including referral partners, Third-Party Providers engaged on your behalf, and publicly available sources. We handle all such information in accordance with this Privacy Policy.

3. Use of Information

We use the personal information we collect for the following purposes:

• Service Delivery: To fulfill your service requests, arrange bookings, coordinate with Third-Party Providers, and deliver the concierge services you have engaged.
• Client Relationship Management: To maintain your client profile, remember your preferences, and personalize our service delivery to your unique needs.
• Communications: To respond to your inquiries, provide service updates, send confirmations and itineraries, and communicate important changes to your bookings.
• Payment Processing: To process payments for services rendered and manage billing-related matters.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including tax reporting and record-keeping requirements.
• Security: To protect the safety and security of our clients, staff, and business operations.
• Service Improvement: To analyze usage patterns, gather feedback, and improve the quality and range of our Services.
• Marketing: To send you information about our services, promotions, or events that may be of interest to you, subject to your consent and applicable opt-out rights.

We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent.

4. Data Sharing and Disclosure

Crown City Executive Concierge LLC values your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Third-Party Providers: We share necessary personal information with hotels, airlines, charter operators, restaurants, event organizers, security consultants, and other service providers engaged on your behalf. We share only the information necessary to fulfill your specific service request.
• Payment Processors: We use reputable, PCI-DSS compliant payment processors to handle financial transactions. Your full payment card details are never stored on our systems.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: We may share your information with other parties with your explicit prior consent.

5. Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted communications via SSL/TLS protocols for all data transmitted through our website
• Secure, password-protected client file management systems
• Restricted access to personal information on a need-to-know basis
• Regular review and updating of our security practices
• Confidentiality agreements with all staff and contractors who handle client information
• Use of reputable, security-certified third-party payment processors

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet or electronic storage is one hundred percent secure. We cannot guarantee absolute security, and we encourage you to take appropriate precautions when sharing sensitive information electronically.

6. Your Rights

6.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as how that information is used and shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale: We do not sell personal information. However, if this practice ever changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

6.2 General Rights (All Users)

Regardless of your location, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of any inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information, subject to our legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from any marketing communications at any time by contacting us at info@crowncityexec.com.

To exercise any of these rights, please contact us at info@crowncityexec.com. We will respond to all verified requests within forty-five (45) days as required by applicable law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences.

We may use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Preference Cookies: Allow the website to remember choices you make and provide enhanced, personalized features.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Jurisdiction and International Transfers

Crown City Executive Concierge LLC is based in the United States. Your personal information is collected, stored, and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country that may not offer the same level of data protection as your home jurisdiction.

By using our Services, you consent to the transfer of your personal information to the United States and the processing of that information in accordance with this Privacy Policy and applicable U.S. law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client profile and service history data is retained for the duration of the client relationship and for up to seven (7) years thereafter for legal and accounting purposes.
• Financial transaction records are retained for a minimum of seven (7) years in compliance with IRS requirements.
• Marketing opt-out records are retained indefinitely to honor your preferences.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we will provide additional notice, such as an email notification to clients on record.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Crown City Executive Concierge LLC
• 260 S Orange Grove Blvd, Pasadena, CA 91105
• Phone: (310) 717-5888
• Email: info@crowncityexec.com