Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to Crown City Executive Concierge LLC ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("Client," "you," or "your") and Crown City Executive Concierge LLC, a limited liability company registered in the State of California, with its principal place of business at 260 S Orange Grove Blvd, Pasadena, CA 91105.

By accessing our website, contacting us via phone or email, or engaging any of our concierge services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms, you must immediately cease use of our services and website.

These Terms apply to all visitors, clients, and others who access or use our services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services following any such modifications constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Company" refers to Crown City Executive Concierge LLC, its officers, employees, agents, and assigns.
• "Client" refers to any individual or entity that engages the Company's services, whether through a formal written agreement, verbal arrangement, or electronic communication.
• "Services" refers to all concierge, lifestyle management, travel arrangement, event coordination, personal shopping, dining reservation, real estate assistance, charter brokering, and security consultation services offered by the Company, as described on our website and service materials.
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements, engagement letters, or written proposals entered into between the Company and the Client.
• "Third-Party Providers" refers to airlines, hotels, restaurants, charter operators, event organizers, security firms, real estate agents, and any other external vendors engaged by the Company on the Client's behalf.
• "Confidential Information" refers to any personal, financial, travel, lifestyle, or preference data shared by the Client with the Company in the course of receiving Services.

3. User Responsibilities

By engaging our Services, you agree to fulfill the following responsibilities:

• Provide accurate, complete, and current information when making requests or entering into service agreements with the Company.
• Promptly notify the Company of any changes to your requirements, preferences, travel documents, or personal circumstances that may affect the delivery of Services.
• Ensure that all payment methods provided are valid, authorized, and sufficient to cover the costs of requested Services, including any third-party vendor fees, deposits, or surcharges.
• Comply with all applicable laws, regulations, and policies of Third-Party Providers when utilizing Services arranged on your behalf.
• Treat Company staff and representatives with respect and professionalism at all times. The Company reserves the right to terminate any engagement in the event of abusive, threatening, or inappropriate behavior.
• Not use our Services for any unlawful purpose, including but not limited to fraud, money laundering, or the facilitation of illegal activities.
• Maintain the confidentiality of any access credentials or account information provided by the Company.

4. Account Registration

Certain aspects of our Services may require you to establish a client profile or account with the Company. When creating or maintaining a client account, you agree to:

• Provide truthful and accurate registration information, including your full legal name, valid contact information, and billing details.
• Keep your account information up to date and promptly inform us of any changes.
• Maintain the security and confidentiality of any passwords or access credentials associated with your account.
• Accept responsibility for all activities that occur under your account or through your client profile.
• Notify the Company immediately at info@crowncityexec.com if you suspect any unauthorized access to or use of your account.

The Company reserves the right to suspend or terminate any client account at its sole discretion, particularly in cases of suspected fraudulent activity, breach of these Terms, or non-payment of outstanding balances.

5. Booking & Cancellation Policies

5.1 Booking Process

All service requests must be submitted in writing via email or through our official communication channels. Verbal requests may be acknowledged but are not considered confirmed until written confirmation is provided by the Company. A service engagement is considered confirmed only upon receipt of written confirmation from the Company and, where applicable, payment of any required deposit.

5.2 Deposits and Payments

Depending on the nature and scope of the requested Services, the Company may require a deposit of up to fifty percent (50%) of the estimated total cost prior to commencing work. Full payment for Services and all associated Third-Party Provider costs is due upon completion of service delivery unless otherwise specified in a written service agreement.

5.3 Cancellation by Client

Cancellations must be submitted in writing to info@crowncityexec.com. The following cancellation schedule applies to Company service fees (exclusive of Third-Party Provider fees, which are governed by the respective provider's policies):

• Cancellation within 24 hours of booking: Full refund of Company service fees, subject to the Refund Policy.
• Cancellation more than 72 hours before service delivery: Fifty percent (50%) of Company service fees may be retained as a cancellation fee.
• Cancellation within 72 hours of service delivery: Company service fees are non-refundable.
• No-show or failure to cancel: Full fees are non-refundable.

5.4 Third-Party Cancellation Policies

Third-Party Provider cancellation fees, penalties, and policies are entirely separate from and in addition to the Company's cancellation fees. The Company is not liable for any non-refundable deposits, fees, or penalties imposed by Third-Party Providers. It is the Client's responsibility to review and accept the cancellation terms of all Third-Party Providers prior to confirming any booking.

5.5 Cancellation by Company

The Company reserves the right to cancel or suspend Services in the event of force majeure, Client breach of these Terms, non-payment, or circumstances beyond our reasonable control. In such cases, the Company will provide reasonable notice and, where applicable, a pro-rated refund of pre-paid service fees.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Crown City Executive Concierge LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, including but not limited to loss of revenue, loss of data, loss of opportunity, or personal injury, even if the Company has been advised of the possibility of such damages.

The Company acts as an intermediary and facilitator when arranging services with Third-Party Providers. We are not responsible for the acts, omissions, negligence, or misconduct of any Third-Party Provider, including airlines, hotels, charter operators, restaurants, security firms, or real estate professionals. The Company's total aggregate liability to any Client for any claim arising under or related to these Terms shall not exceed the total fees paid by the Client to the Company in the three (3) months preceding the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the Company's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable California law.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions.

The parties agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

8. Dispute Resolution

8.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, the parties agree to first attempt to resolve the dispute informally by contacting the Company at info@crowncityexec.com. The Company will endeavor to respond to all formal complaints within five (5) business days.

8.2 Mediation

If the dispute cannot be resolved informally within thirty (30) days, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in Los Angeles County, California. The costs of mediation shall be shared equally between the parties.

8.3 Arbitration

If mediation fails to resolve the dispute, the parties agree that any remaining claims shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with the arbitration to be conducted in Los Angeles County, California. The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.

8.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action litigation against the Company.

9. Intellectual Property

All content on the Crown City Executive Concierge LLC website and in our marketing materials — including but not limited to text, graphics, logos, images, service descriptions, and software — is the exclusive property of Crown City Executive Concierge LLC and is protected by applicable United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our website without the prior written consent of the Company.

Any feedback, suggestions, or ideas you provide to the Company regarding our Services may be used by the Company without restriction or compensation to you.

10. Modification of Terms

Crown City Executive Concierge LLC reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. We will notify existing clients of material changes via email or a prominent notice on our website. The date of the most recent revision will be indicated at the top of this page.

Your continued use of our Services after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of our Services immediately and provide written notice of termination to the Company.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes each time you engage our Services.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

• Crown City Executive Concierge LLC
• 260 S Orange Grove Blvd, Pasadena, CA 91105
• Phone: (310) 717-5888
• Email: info@crowncityexec.com

We are committed to addressing all inquiries promptly and thoroughly. Our team is available around the clock to assist with any questions regarding these Terms or our Services.